Country Bay FAQ Welcome to the Country Bay Music Festival FAQ page! Whether you’re a seasoned country music fan or new to the genre, this is your go-to resource for all the essential information you need to make the most of your time at our inaugural festival. From ticketing information to event tips, we’ve got you covered. Get ready for an unforgettable weekend of country music, sun, and fun! General Info Where will Country Bay Music Festival be located? Country Bay will take place at the Historic Miami Marine Stadium in Key Biscayne.For mapping and directional purposes, the address is:3501 Rickenbacker Causeway, Miami, FL 33149 What are the festival dates/times? Country Bay will take place November 11-12, 2023. Gates will open at 12pm ET & the show will end around 11pm ET every night. What if I have a food allergy? While we do not allow outside food or drinks at Country Bay, we acknowledge that certain attendees may have food allergies. To ensure your safety and accommodate your critical food allergy, please follow these guidelines:If you have a critical food allergy, you must wear a medical alert bracelet or present a doctor’s note at the entrance to the security team. We strongly recommend carrying an EpiPen in case of an allergic reaction.Food brought in due to food allergies should be in individual portions only. A small personal-sized cooler is permitted to store your allergy-safe food and drinks. Where can I purchase tickets? Single day and 2-day tickets are available at countrybay.frontgatetickets.com. What are the set times? Set times will be announced closer to the festival dates! Stay tuned to our website and social media channels. What are your social media channels? Instagram: @countrybaymusicfestivalFacebook: https://www.facebook.com/countrybaymusicfestival Ticketing When will I get my tickets? Wristband shipments have commenced. Anticipate an email confirmation from Frontgate Tickets containing your tracking number. If you haven’t received an email, please wait a few days and then contact us at https://support.frontgatetickets.com/hc/en-us/requests/new. Questions about your ticket order or account information? Please contact Frontgate Tickets at https://support.frontgatetickets.com/hc/en-us and they will be able to assist you with ticket order or account information. When does Will Call open? If you purchased tickets after October 31st, do not reside in the United States, or purchased single day tickets, you must pick them up at Will Call located on-site (hours below): November 8th, 2pm-8pm November 9th, 2pm-8pm November 10th, 2pm-10pmNovember 11th, 10am-11pm November 12th, 10am-10pmThe individual who bought the tickets needs to present a valid ID to collect the wristbands. Do we admit re-entry? There is no re-entry allowed. Do you sell single day passes? Yes, we have single day passes on sale at countrybay.frontgatetickets.com. When are tickets being mailed out? Wristband shipments have commenced. Anticipate an email confirmation from Frontgate Tickets containing your tracking number. If you haven’t received an email, please wait a few days and then contact us at https://support.frontgatetickets.com/hc/en-us/requests/new. Are children free? Children ages 6 and under will receive free entry into the GA area of the festival. Are boat tickets on their way? We will send a form a few days before the festival to collect boat information so we can appropriately place your boat in the basin. If you bought a Basin Pass – you will have a spot. We need to check tides, winds, size of boats, and more in order for everyone to have an enjoyable experience. After filling out this form, your flag will be shipped to the address on file. Is there parking available? Parking passes will be available for sale at the venue on event days. Parking is located onArthur Lamb Road, VIP parking is sold out. For those that have VIP parking passes, thedesignated area will be located on the western side of Miami Marine Stadium. Clear signagewill be placed to point you in the right direction. FESTIVAL INFORMATION What items are permitted into Country Bay? ● Sunscreen● Sunglasses and hats● Clear bag, fanny packs or backpacks 12×12 or less● Small camera with no zoom lens or flash● Beach towels are allowed● Prescription medicine – Must show ID matching prescription● Baby Strollers with accompanied child● E-cigarettes What items are prohibited from entering the venue? Attendees are NOT permitted to bring any of the items listed below into the venue:● Animals (except service animals)● Musical instruments● Weapons of any kind● Fireworks● Sharpies, stuffed animals, markers or spray paint● Tents, umbrellas or shade structures of any kind● Flags/totem poles● No glitter or mylar of any kind is allowed● Bicycles, skateboards, scooters● Grills● Wagons● Outside liquor and beverages● Glass bottles or containers● Cameras, selfie sticks, go pros, drones● Coolers or large bags● Illegal substances● Large Umbrellas● iPads or tablets● Laser pointers or glow sticks● Any item deemed to be unsafe by venue management● Aerosol cans of any kind● Toys, water guns or squirt guns● In-line skates, roller skates, skateboards or bikes● Balloons, balls, inflatables● Sticks, bats or clubsThis list may update at any time What happens in the event of inclement weather? Country Bay will take place rain or shine! Our team will keep a close watch on the weather.Should a severe storm come about, we will implement the proper protocols to keep ourguests safe. Be sure to check out our social posts for updates! Will there be lounge chairs available at Country Bay? We will have chairs available for rent in designated areas! You may not bring your ownchairs. You can save money by pre-reserving your chair for each day athttps://conchairto.preo.website/country-bay-2023/ Where in the basin will I be placed with my BYOB Boat pass? Boat placement will be determined based on your vessel’s size. We recommend arriving early toget premier placement in the basin. Is there a parking map? Yes, the parking map will be shared on our social media channels a few days before thefestival. Please stay tuned to our channels for more information. Is the festival going to be livestreamed? No, we will not be livestreaming the Country Bay Music Festival for our first-year edition. What type of alcohol is included in VIP? What brands? We’ll be offering a variety of beverages in the VIP package, including beer, liquor, seltzers,RTDs, and more. Some of the featured brands will include White Claw, Jack Daniel’s mixedseltzer, and Coors Light. Will there be sand or flooring put down? There will be sand in some areas of the festival, but the majority of the event will be onconcrete. What does VIP include? You can check what each ticket includes on our website here: https://countrybaymusicfestival.com/tickets/ Is Country Bay on sand or on asphalt? Country Bay features asphalt pathways throughout, with the exception of VIP Beach Club,where the entire area is covered in soft, pristine sand, providing a genuinely immersiveexperience. What radio station will be streaming the concert for BYOBoat ticket holders? The station is 103.7FM JOB OPPORTUNITIES Can you consider me/my band to perform? We are officially booked with talent for this year’s event. Please reach out email@example.com for next year. Can I be a vendor (food or merch)? We’d love to have you. Just send an email with your information firstname.lastname@example.org and we’ll get you the sign-up packages when theybecome available. What company is hiring vendors? (specifically bartenders) At this time, we are only hiring bartenders and bar backs for Country Bay Music Festival.You can apply at this link: https://forms.gle/ptLqRBL7BNVNBAzq7 Are we hiring? At this time, we are only hiring bartenders and bar backs for Country Bay Music Festival.You can apply at this link: https://forms.gle/ptLqRBL7BNVNBAzq7 Miscellaneous Are there seats in VIP Beach Club? There will be limited seating available in the VIP Beach Club. Seating is not reserved and it is first come first serve . Where do you park when you are buying your parking pass on site the day of the festival? Parking passes are only sold out online. Additional parking passes will be sold within the GA parking area during the festival weekend so there’s no need to get out of your car when you arrive! Where will my boat be placed if I have a BYOB ticket? Is it first come first serve? Yes, it is first come first serve. Can I pick up my tickets at Will Call the day of the event? Yes, you’ll be able to pick them up at Will Call. Please check our posts stating Will Call hours and schedule: https://www.instagram.com/p/CzYzwDkMw7V/?hl=es Do rented chairs come with a carrying case? No, rented chairs come folded and they can be folded and unfolded for easy pick up and mobility. Where can I use my rented chair? Does the rented chair area have a view of the stage? We’ll have a designated chair rental area with a view of the stage at Country Bay! Once you rent a chair do you have to keep it with you the whole day? No, you do not have to keep the chair with you the whole time! You can return it at the booth and come pick it up later! You can also carry it around the festival but you cannot set it down anywhere else in front of the stage aside from the designated chair rental area. What happens if my tickets don’t arrive on time? If your tickets do not get here on time, please reach out to Frontgate Tickets at https://support.frontgatetickets.com/hc/en-us/requests/new. If you have additional questions, please email us at email@example.com. What if I ordered a hotel package and I haven’t gotten it? Please get in contact with us through dms on Instagram or Facebook, or email us at firstname.lastname@example.org and we’ll be able to help you. Will there be screens showing the stage? Yes, there will be LED screens showing the screens into the Boat Basin and coming from the stage. Can you bring small purses (under 12x12) that are not clear? Yes, small purses and fanny packs don’t need to be clear, but bigger bags, still under 12×12, need to be clear Will the country carnival rides cost money? All country carnival rides are included in your admission! Can I bring my own chair? No, you cannot bring your own chair to Country Bay. You can rent a chair using this link: https://conchairto.preo.website/country-bay-2023 Can a friend pick up my ticket at will call even if they are under my name? No, the original purchaser must come pick up their order at Will Call with a valid picture ID. Can we upgrade GA to VIP? Upgrades will not be available on site. My bracelet came closed, what do I do? In this case, please see a customer service agent at Will Call and your bracelet will be exchanged. Make sure to bring your original tightened bracelet, no new bracelets will be given out without the original to exchange. Will there be atms? Is the festival cashless? Will you accept Apple Pay? Yes, there will be ATMs on-site. The bars are cashless, but all craft and food vendors accept cash! Can I bring a water bottle/thermos/tumbler? Yes, as long as it’s empty while going through security! What type of shoes should we wear? Comfortable walking shoes. How will BYOB flags work? Are they being delivered or do they have to be picked up? BYOB flags have been delivered. If you did not receive your flag please reach out to us through social media or at email@example.com and we’ll help you. Is there a spot where we can get dropped off or picked up? Yes, we will have a rideshare drop off/pickup area. Is the alcohol at VIP included in our ticket? Yes, VIP Beach Club & Platinum VIP both include a full open bar, all day, on both days. Can we tailgate before the festival? We discourage tailgating. Where is handicap parking? GA parking is accessible for ADA guests. We’ll provide a shuttle that will take guests from GA parking to festival grounds. Is parking included with the tickets? No, parking is not included with the purchase of any admission ticket. Will there be access to the bay to swim and/or sit by the water? No, there will not be any access to the bay to swim or sit by the water. How can I get my parking ticket purchased before Oct 31st? If you have issues with any tickets purchased through Front Gate Tickets, please reach out to https://support.frontgatetickets.com/hc/en-us/requests/new. Will there be parking for motorcycles close to the gates? Parking will be available within the GA parking area. When will I get my wristbands if I purchased a hotel package? Hotel package wristbands will have to be picked up at Will Call and these guests will have the Priority of skipping the regular Will Call line. We’ll send an email with more information on this. Please reach out if you have any questions. Will there be any water refill stations? There are not any water refill stations available for our inaugural year. Water is available for purchase at any bar throughout the festival grounds. Are BYOB transferable? BYOBoat passes are not transferable and are not refundable Can I come and go from the Boat Basin? Yes, as long as you have your flag visible, your boat can come in and out of the basin during the allowed hours. If I have a BYOB ticket can I get off the boat and go into the festival grounds? No, there is no dock for you to get off your boat and join the festival on land. BYOB tickets are not valid for the on land festival. Can I go in and out of the festival if I have a special condition? (medical, breastfeeding, allergies, etc) No re-entry is allowed. However if there is an emergency see a manager at the front entrance. How does the brightline train work? How can we get to the festival from the downtown station? The brightline train can drop you off in downtown Miami and from there you can take an Uber or take a Brightline+ ride that will take you from the station to CBMF Can we bring a purse smaller than 12x12 that isn’t clear? Does it have to be clear no matter the size? Small bags and fanny packs under 12×12 don’t have to be clear, but bigger bags, still under 12×12, have to be clear. If you rent a chair and you want to move around the festival can you leave it in the chair area or do you have to carry it around? Take your chair – don’t leave unattended. You can move it around the festival for mobility reasons (ex. You need to go get a drink or food), but you cannot set it down anywhere else other than the chair area. If I rent a chair online but don’t get there until later in the day, am I guaranteed a chair or can they run out? If you rented a chair online, your chair is guaranteed regardless of at what time during the day you decide to pick it up. If you did not reserve a chair online, a rental is subject to availability on site. At the end of the day you don’t need to take it back to the chair rental station, staff members will collect them and you can pick another one the next day if you rented it for both days. It is your chair to move, you can move If I get a parking pass online and I get there later in the day, am I guaranteed a parking spot? Yes, you are guaranteed a spot if you bought a parking pass online. If we got a hotel package will transportation from the hotel to the festival be provided? No, transportation from the hotel to the festival will not be provided. What accommodations are there for handicapped people? Majority of the event site is ADA accessible. We’ll have ADA accessible restrooms, shuttles, and a viewing platform (first come first serve) for the handicapped guest and 1 companion. Please register at the guest service booth if special accommodations like the one priorly listed are needed. Is there seating available throughout all festival areas? (VIP Beach Club, Platinum VIP, GA) There is limited seating available throughout the festival but it is first come first serve. If you want to have seating available to you at all times you can rent a chair here: https://conchairto.preo.website/country-bay-2023 Is there a way to transfer GA and VIP tickets to allow someone else to pick them up at Will Call? The name linked to the ticket order cannot be changed therefore the tickets cannot be transferred to allow someone else to pick up tickets at Will Call. The person who purchased the tickets is the only one allowed to pick up their tickets at Will Call as long as they have a valid ID with them. Can someone else pick up my tickets for me at Will Call if they have my ID? No, the person whose name is linked to the order is the only one able to pick up their ticket at Will Call. Can I bring in my stroller and baby bag? Yes, you can bring those in and the bag doesn’t need to be clear. But those items need to be accompanied by a baby and can only contain items needed for childcare.